Frequently Asked Questions

Q1. What are your hours?

Our Richfield location is open Monday through Thursday from 9:00am to 5:00pm and Friday 9:00am - 1:00pm. 
Our St. Cloud location is open Monday through Thursday from 9:00am to 5:00pm and Friday by appointment only. 
All locations closed Saturday and Sunday

Q2. Do you sell to the public?

Yes, orders can be placed over the phone, in person at our showroom or online through our referral form. 

Q3. Is your store open to the public?

Yes, our stores are open to the public for service. 

Q4. Do I need a prescription?

Yes, if you want the equipment or supplies funded through your insurance. Please note however that certain products require a prescription even if they are private pay.

Q5. Why does Insight Medical exist?

Insight Medical was founded to be a customer service driver and customer first company. This continues to be the cornerstone of our existence today.

Q6. Is there parking outside of the building? Do I have to pay for parking?

Parking is available on the back side of the building at no cost.

Q7. How much will I pay if the item I am purchasing is billed to my insurance?

We bill your insurance company for the total amount and will send you a statement for any amount that is not covered. The amount due depends on your insurance company’s policies regarding co-pays and deductibles.

Q8. What insurance does Insight Medical accept?

We accept most insurance policies, however you must check with your insurance carrier to ensure we are an in-network provider.

Q9. Can I call ahead with an order and then have it ready and waiting for me to pick up?

Yes, in fact many customers of Insight Medical call in their order and pick it up next day.

Q10. Can I place my order on

No, currently our online store is not accepting orders or payments. We plan to offer this feature in the near future. Please call us to place orders or submit a referral form and our care coordinators will process your order.

Q13. How do I obtain custom diabetic shoes?

Insight Medical has a Certified Diabetic Shoe fitter on staff to assist customers with fitting, choosing and ordering the shoes they like. Contact our customer service line at 612-223-8644 to schedule an evaluation.

Q14. Do you provide emergency repair service?

Yes, we have service technicians available 24 hours a day, seven days a week. This is only for equipment and supplies you received from Insight Medical.

Q15. What will my co-pay be?

Your co-pay will depend on the current insurance plan you have. It is the responsibility of the customer to determine what percentage of the transaction will be covered and what they will pay out-of-pocket.

Q16. Why does payment for non-covered services have to be paid for up front and not billed to me after the product is received?

Payment is due at the time service is provided for all private pay items.

Q17. Will insurance pay for mobility devices when they are used primarily outside of the home?

Medical Assistance may, in some instances, consider coverage. Most other insurances will not.

For any other questions please email us at or call us 612-223-8644